Bookable Assets News

Why End of Trip Facilities Are Essential in Commercial Buildings in 2022

End of trip facilities are becoming increasingly common in Australian commercial buildings, with some states and territories going as far as legally mandating them. We find out what they are, who needs them and the best way to manage them.

What are end of trip facilities?

End of trip facilities (or EOTs) include changing rooms, showers, lockers and secure bicycle storage areas in a commercial building’s common area. They are designed to support people who cycle, walk or run to work or exercise during their lunch break. They’re also increasingly used by employees to freshen up after returning from a business trip or get ready for an evening function.

The benefits of end of trip facilities

Providing quality EOTs benefits individuals, businesses, building owners and the environment.

Because EOTs make it easier for people to exercise and engage in physical activity, they promote higher levels of health and wellbeing among workforces. This can, in turn, result in greater productivity and increased staff morale and retention.

Well-equipped, clean EOTs encourage people to use non-motorised transport to get to work, which is great for the environment, as well as fostering a positive corporate image. They can also increase a building’s Green Star rating and make it more attractive to prospective tenants.

What building owners need to know about end of trip facilities

Well-appointed EOTs are no longer an optional ‘nice to have’ feature in a commercial building. In competitive capital city property markets, they’re a must-have, and in some Australian states and territories, they’re now a legal requirement.

High-end buildings in the Sydney CBD have been focusing on luxe EOTs for several years now as building owners recognise the demand from corporate and government tenants. A 2015 report from Colliers International revealed the desire for EOTs was one of the major drivers of demand in Australian CBD property markets, and that appetite has only increased in recent years thanks, in part, to a COVID-inspired cycling boom.

Data from 2021 shows that cycling more than doubled across inner-city Sydney in the two years prior, and in April this year, the City of Sydney announced plans for a 250km network of strategic cycle paths across eastern Sydney. As more and more Sydney commuters choose to get to work by bike, the demand from commercial tenants for EOTs will only grow.

Meanwhile, in the ACT, recently passed legislation requires new buildings and those undergoing significant refurbishments to include EOTs by law. The new code, set to be introduced later this year, will see new commercial buildings, including takeaway food shops, funeral parlours, cinemas, and offices, required to provide EOTs. Existing buildings undergoing work affecting more than half their floor area will also be subject to the new code.

It’s a similar situation in Queensland, where the sustainable buildings development code requires all new major developments, as well as large-scale additions to existing significant buildings, to include EOTs. New developments with a floor area greater than 2,000 square metres, such as shopping centres, tertiary education facilities, commercial office buildings and hospitals, are affected. Refurbishments of existing major buildings that add 1,000 square metres or more of new floor space to the building must also provide EOTs.

How to make end of trip facility management easy with DIVVY technology

Of course, with the provision of EOTs comes the responsibility of managing them. A first-in, best-dressed approach is destined to fail – people need to know there will be a bike parking space and locker awaiting them when they arrive at the office, and they need to know their possessions are secure while they’re working.

The easiest and simplest way to manage EOTs is via a flexible booking system designed specially to manage shared assets, like DIVVY’s bookable assets system. DIVVY has taken its years of experience designing, installing and managing efficient and effective parking technology and access control systems and applied it to all bookable assets, including EOTs, meeting rooms, hot desks and shared workspaces.

Employees simply log onto the DIVVY portal and book their EOTs within the parameters set by the business. They then receive a QR code on their phone, which gives them access to the facilities they have booked. It’s that simple.

The DIVVY bookable assets system gives employees peace of mind, knowing their EOTs are booked and waiting for them when they get to work. They also know their belongings are secure because the only way the DIVVY booking system will release them is with their unique QR code.

And, of course, DIVVY’s booking system takes the burden of manual EOT management away from building management, admin and security teams. No more spreadsheets, granting and revoking access permissions from security cards, or dealing with frustrated staff who can’t access the facilities they need.

The same DIVVY booking system can be applied to office access, streamlining the process of access control, and reserving meeting rooms, turning an arduous process into an easy one and ensuring meeting rooms are used as efficiently as possible.

When applied across EOTs, office access, meeting rooms, and car parking, DIVVY technology creates a seamless, easy-to-use network across a business’s entire bookable assets portfolio.

To find out how DIVVY can make your business’s bookable assets work harder for you, get in touch with our sales team today.

Case Study staff parking

Data is key to more efficient parking for Boral

Building and construction materials group, Boral, is using data supplied by the DIVVY Technology parking management system to increase efficiencies and flexibility at their North Ryde office.

Triniti Business Park in North Ryde, Sydney, owned by Stockland, is home to a number of blue-chip companies, including Boral Australia’s New South Wales head office and shared services. Stockland installed DIVVY access controllers at Triniti to help their tenants manage staff parking as easily and efficiently as possible.

Looking to recoup costs associated with parking space leases and optimise staff parking, Boral was quick to move to the DIVVY Enterprise system in September 2019 to better manage their 220 parking spaces. Similarly, Downer EDI, another naming tenant in Triniti Business Park, has taken on DIVVY Enterprise. You can read about the way they use DIVVY Technology here.

DIVVY Enterprise’s real-time, detailed and accurate reporting was the key to Boral’s increased efficiencies. Boral wanted to establish whether their leased car parking spaces were being used to their full potential. DIVVY Enterprise’s utilisation reporting gave Boral a clear picture of how their parking spaces were being used.  The data provided an accurate insight into how many parking spaces Boral needed to meet its staff parking needs and how utilisation could be improved based on staff working hours and needs. As a result, Boral now leases 35 fewer parking spaces at the North Ryde office, while still meeting its staff parking needs.

DIVVY Enterprise allows Boral to manage its staff parking in nuanced and incredibly efficient ways. Boral has established parking groups in the DIVVY system based on staff parking needs. By managing groups with different DIVVY features, Boral can ensure that a wide range of staff parking priorities and needs are met.

For example, Boral has a parking group to manage the parking needs of staff who work part-time or who visit the North Ryde office less frequently. Some of these staff create DIVVY accounts and self-book their parking from an allocated pool of parking spaces. Others in this group can access parking from the same pool of spaces through the Book on Behalf feature, managed by Boral administrators, which emails the parker a QR code to access their parking.

A particularly practical feature is that the number of parking spaces assigned to each parking group is managed by Boral’s administrators, meaning that parking spaces can be reallocated from one group to another when required. This detailed level of parking management provides Boral with flexibility and efficiency.

DIVVY Enterprise has also saved Boral’s facilities staff time and effort. Prior to the implementation of the DIVVY Enterprise system, Boral’s facilities team was routinely required to liaise with their Triniti Business Park neighbours in order to resolve issues when staff from other companies incorrectly parked in Boral’s bays.

Now, with DIVVY Enterprise in place, a member of Boral’s facilities team simply contacts the DIVVY support team, who has access to the relevant groups and the driver and vehicle details for all users signed up to the platform. The DIVVY Parking support team can then contact those drivers who have mistakenly parked in the wrong bay.

The more tenants in the business park who implement the DIVVY Enterprise system, the more powerful this function becomes. Triniti Business Park’s two largest tenants, Downer Group and Boral, are both DIVVY users, and thus much time and effort has been saved in this way.

Brian Tasker, National General Manager, Boral Land and Property Group, said:

‘The DIVVY Enterprise parking management system has given us the data and reporting we needed to better understand the parking utilisation and requirements at our North Ryde office. Through the use of DIVVY Enterprise, we have been able to consolidate and streamline our parking and provide greater flexibility and efficiencies for our business.’

For further information, please contact Kat Fowler, DIVVY’s Marketing and Communications Manager at  

Case Study staff parking

Making parking simple for GenesisCare

Leading healthcare group GenesisCare are focused on supporting their staff in their important purpose: designing innovative treatments and care for people with cancer, heart disease and sleep disorders. They are improving the small details, like parking, to enable their people to concentrate on their vital work. That’s why they chose DIVVY Technology to manage the staff parking at their Australian national office – when elements like parking are simple and seamless, people are free to focus on what is important.

When Dexus rolled out DIVVY’s parking management system at their property The Mill at Alexandria in June, GenesisCare also came onboard with DIVVY. GenesisCare’s Australian national office comprises of the largest tenancy at The Mill, with 55 of the property’s 130 parking bays on their lease. Dissatisfied with the user experience of their previous parking management system, GenesisCare are now using the DIVVY Enterprise system to manage all their staff parking needs.

DIVVY Enterprise’s additional features include ‘Free Up My Space’, whereby employees with assigned car spaces can free up their space for others to book when it is not in use, and ‘Book on Behalf’, allowing parking to be booked for visitors or other employees. DIVVY Enterprise also makes it possible for companies to charge their staff for parking, managing the entire process from booking to payment. 

Property & Facilities Manager at GenesisCare, Hoani Tainui said:

“The ease and simplicity of the DIVVY user experience is what initially attracted us to the system. As an organisation, we are undergoing a period of rapid growth, so it is absolutely imperative that we get the right systems and processes in place at our head office in Alexandria.”

GenesisCare are the first Dexus tenant to implement the DIVVY Enterprise system for staff parking management.

For further information, please contact Kat Fowler, DIVVY’s Marketing and Communications Manager at