Woolworths trials queue tracking technology at supermarkets

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As anxiety about outbreaks of COVID-19 grows in Australia’s two major cities, Woolworths is rolling out technology to help customers work out the best – and safest – time to shop. Known as Q-Tracker, the new tool monitors queue lengths outside shops with restricted customer numbers – and will also help shoppers pick a less […]

Woolworths has introduced a new tool that uses real-time data to show the length of the queue to enter its stores due to COVID-19 restrictions. The booking technology known as Q Tracker is by Divvy, the maker of a booking app through which drivers can pay to use secure parking spaces.

Few industries have been as impacted by the COVID-19 disruptions as the grocery industry, and new technologies are featuring heavily as the sector strives to adapt. The subsequent lockdowns forced Australian supermarkets to respond by initially reverting to online channels and home delivery, and then — as the restrictions eased — they had to cope […]

Supermarket shoppers are now able to track foot traffic in their local Woolworths store to help them avoid peak times, making social distancing easier. The new feature also allows customers to book a time slot to shop at some locations, so shoppers can avoid long queues.