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A message from DIVVY’s CEO on COVID-19

I’m sure you’ve been hearing from a lot of your businesses and suppliers you work with this week regarding their plans for COVID-19 (Coronavirus) and things to be aware of. And although this can feel overwhelming, we’re also aware that the more information people have in times like this, the more people are aware and informed of how they can make conscious decisions for their own health and well-being.

At DIVVY and Justbooked, we have implemented a couple of policies that we want to make you aware of so that you have the information you need as one of our building owners, parkers or listers.

We currently have no staff who have reported a COVID-19 diagnosis, however as we feel a strong sense of responsibility for all of our staff and customers we have taken all reasonable measures to protect them in these uncertain times. We have implemented a 14-day quarantine policy from Wednesday 25 February 2020 for all staff who had traveled overseas or were living with people who had traveled overseas. Since actioning this policy, we’ve had some of our people working remotely but this has now been escalated and from Monday 16 March 2020, most of DIVVY’s staff have been asked to work remotely where possible.

Our staff are being encouraged to change external meetings to video conferences unless required to be onsite and those staff who are required to travel to site are following up with contractors and suppliers on their building policies for COVID-19 before travelling to these sites to ensure they’re working a safe environment.

What does this mean for our customers? Right now, this should not have any impact on the services DIVVY & Justbooked provide and we’re working as hard as possible to ensure we deliver our best service for you during these times. We’re taking measures to protect our staff from the spread of infection and we want you to know that our team is working with our building owners and listers everyday to keep up to date with their policies that they’re following to offer a safe and healthy workplace and car park for their building visitors.

If a building reports a case of COVID-19 we will inform all our DIVVY Users who have had bookings in the previous 30 days to ensure they’re notified immediately and can action their own plan. We’ve already had to undertake this process for two buildings that DIVVY offers parking and are monitoring for any future cases.

We thank you for your understanding during this time and if there’s any questions you have about any of this please feel free to touch base with any of our DIVVY or Justbooked team members who will be more than happy to assist.

For further information, please contact Kat Fowler, DIVVY’s Marketing and Communications Manager at kat@divvy.com.au