The closure of the local train stations presented a challenge for Downer Group’s Sydney head office – and DIVVY’s Enterprise product provided the perfect solution.
Downer’s head office, located in North Ryde, is home to more than 800 employees, with 40% of it’s workforce commuting by train. When it was announced that the Macquarie Park and North Ryde train stations would close temporarily for the Sydney Metro Northwest rail link construction, Downer’s management team immediately recognised the problem this would create for their employees. They needed to keep morale high and ensure employee retention in the face of this challenge, and DIVVY Enterprise’s new market-first ‘Free Up My Space’ feature was the clever, flexible solution they were looking for.
Implemented from the first day of the rail line closure, the DIVVY Enterprise feature ‘Free Up My Space’ allows Downer employees with assigned car spaces to free up their space for others to book. With only a third of employees having assigned car spaces, the DIVVY solution has opened up a new way to get to work for the rest of the workforce.
In the initial stage of operation on average 40-60 spaces (of the company’s 360 spaces) were freed up and booked each day. With parking such a highly prized asset in North Ryde, and never more so than after the rail closure, making parking available to more employees has had a huge impact on morale at Downer.
The benefits of DIVVY Enterprise go even further. Downer have been able to eliminate physical access cards for their car park, with DIVVY providing precise real-time reporting on who is entering and exiting the car park. In the initial stage of operation, DIVVY’s 24/7, 365-days customer and tech support solved 100% of Downer’s queries within 24 hours. This all means reduced administration and maximum efficiency for Downer.
Derek Yen, Head of Procurement, Property and Security at Downer said “We are delighted to partner with DIVVY to deliver a better experience for our employees and help take the hassle out of parking. Through DIVVY we’re able to optimise our car park by driving higher utilisation whilst offering our people a more flexible parking option. Prior to installing DIVVY’s technology, we managed our parking manually, so it has been a real time saver. This means our teams and people can easily allocate, book and free up spaces in real-time, supporting flexible work options.”
Downer Group are now reviewing DIVVY Enterprise for their remaining offices nationwide.
For further information on this case study, please contact Kat Fowler, DIVVY’s Marketing and Communications Manager at firstname.lastname@example.org