DIVVY is an online parking marketplace that connects drivers with unused parking spaces that would otherwise remain hidden – for less.
Booking casual and long-term parking has never been this easy. DIVVY handles your bookings, payments and gives you your very own QR code & pin so you can access exclusive DIVVY spaces all over.
By using smart technology DIVVY is improving the connectivity of our cities, reducing traffic congestion, and utilising space that would otherwise sit vacant. DIVVY Space owners make a passive income, and parkers save time and money. It’s a win-win for everyone. Making our cities smarter through improved connectivity is in our DNA.
DIVVY will happily refund 100% of your rental payment should the space you have booked become unavailable prior to the Start Date indicated on the Booking.
If you are unhappy with the parking space provided for a valid reason then you have the option to terminate your bookings by contacting us at firstname.lastname@example.org and we will review your claim. Otherwise, monthly bookings require 30 days’ notice for refunds, whereas Day, Evening, All Day and Hourly bookings require 24 hours’ notice.
You can do this on both the DIVVY app and website.
On the website, click ‘Find a Space’ on the top right. Simply select the type of parking required, the booking date, and enter the desired address. Click ‘Show Results’, all available spaces at and near that location will be shown.
On the DIVVY app, press the ‘P’ symbol at the bottom of the screen. Select your type of parking required and enter the address you wish to search for nearby parking. Choose your desired date and press ‘See Results’.
Yes. You’ll need a DIVVY account before proceeding to make a booking.
DIVVY has parking available all over Sydney, Melbourne and Brisbane. No available spaces in your location? Don’t worry. Shoot us an email at email@example.com. Our team is happy to help.
No problem, we cater for motorcycles and most large cars. Before you finalise your booking, on every one of our spaces it contains details specifying what type of vehicle it fits, just refer to this to see if it is suitable.
If these are not indicated under the description contact us at firstname.lastname@example.org and we’ll try help you out.
There are absolutely no additional costs. All prices are inclusive of GST and levies.
Select the ‘Daily’ parking option and enter the parking location and date. When the search results come up you will be able to choose either Day or Evening parking.
You can make a booking 30 days in advance.
You will need to make two separate bookings, one for the Day and one for the Evening. Alternatively, you can choose another DIVVY carpark that has All Day parking.
You will need to make multiple bookings to make up for the amount of days you need. The ‘Book Again’ function on the app helps makes consecutive bookings quicker and easier.
If you want to enter immediately, simply make an Hourly booking for the current time up until your booking start time.
Day bookings: If you stay past 6:30 pm, you will be charged the Evening rate.
Evening booking: If you stay past 6:00 am the following day, you will be charged the Day rate.
You will be charged for the number of hours you have overstayed. Rates vary throughout the day (Weekdays, weeknights, weekend day & night).
You can extend your booking by making a new booking. If you don’t make a new booking, you will be charged overstay fees and you will also possibly inconvenience another parker who has pre-booked the space after you.
Simply make an Hourly booking after your Day or Evening booking to avoid paying the full Day or Evening rate whichever applies.
Simply make a new booking for the extra hours you need.
Oh no! Don’t freak out, we are here to help. You have a few options:
We know that sometimes you will need to give notice if you are in another parking arrangement. That’s why we make sure you can book a car space online up to one month in advance of your desired start date. You don’t need the stress!
Yes, you can book as many spaces as you like. If you are interested in Fleet bookings, i.e. you need to book multiple spaces for your Company or business, please contact email@example.com and one of our account executives will get back to you.
A deposit or bond is set by the carpark operator and is required at carparks that need an access pass for entry. This amount covers the loss of an access pass. The bond is refundable to you at the end of the booking once the access pass has been returned undamaged, and the carpark operator has also confirmed receipt.
Certain car parks or spaces are accessible only by using an access pass. On the booking confirmation email, you will find collection instructions or we’ll email you the collection details. If you don’t receive an email about how to collect your access pass, email us at firstname.lastname@example.org and we’ll help you out.
Please contact DIVVY Support at email@example.com and we will organise a replacement access pass. A replacement fee will be charged to your account. This fee amount will vary based on the building you have parked.
Please contact DIVVY Support at firstname.lastname@example.org and we will assist you with a replacement.
No. Not without contacting DIVVY first. If the price does change we will give you 30 days’ notice before the price change comes into effect
Please contact DIVVY Support at email@example.com and we will advise how to return your access pass.
Your deposit will automatically be credited back to your account once the access pass has been confirmed returned.
Send us an email at firstname.lastname@example.org to confirm you have returned your access device.
DIVVY will happily refund 100% of your rental payment should the space you have booked becomes unavailable prior to the Start Date indicated on the Booking. Refer to Our Parker Protection Guarantee.
If the car space you have booked is unavailable to you during the Booking, you are entitled to a refund for the day(s) that the car space was not available if we cannot find an alternative space in the carpark. Please call our support team (found on your booking confirmation email, DIVVY App, or access device) and they will help to allocate you a new car space for the day. If there are no alternative options or spaces available, we will provide you with a credit note for your booking. If your booking is a Monthly booking we will provide you with a credit note for the day affected.
We accept Debit and Credit Cards. Payments are facilitated through Fat Zebra*, a secure online third- party payment gateway.
Your payment information is collected and stored via Fat Zebra at the time you submit your booking request. Your privacy is important to us, and thus your card information is securely encrypted by the payment gateway. Furthermore, your card information is not stored or held on record by DIVVY.
Once the booking has been accepted, the payment is processed, and an invoice is emailed to you to confirm your payment.
If you are not happy with your booking, for a valid reason, prior to the start date of your booking, you can be refunded 100% of your payment. For more information see our Parker Protection Guarantee.
Monthly bookings will be for a minimum period of 3 months, and will further be automatically renewed at the end of the month, until cancelled with 30 days notice. Upon booking confirmation, you will be charged for one month booking from your nominated booking start date plus any bond (if applicable).
Subsequent payments are made monthly in advance via your nominated credit or debit card on the anniversary of your booking start date, i.e. if you started 15th May, you will be charged on the 15th of each month. If your payment was unsuccessful on the scheduled payment date, our system will attempt to charge your card again until the payment is successful.
If you would like to change the payment date, or have enquiries about our billing, please contact us at email@example.com.
* Fat Zebra is a Tier-1 PCI-DSS certified payment gateway. The standards can be found on the PCI DSS website: https://www.pcisecuritystandards.org/security_standards/index.php
You can access your bookings when you are logged in to your DIVVY Account. Go to our website at https://www.divvyparking.com and sign in. Click ‘Account’ on the top right and go down to ‘Booking History’.
It’s simple. Head to our website at https://www.divvyparking.com, sign in, click ‘Account’ on the top right and scroll down to the heading ‘My Car Spaces Payment’.
Alternatively, you can change it on the DIVVY mobile app by signing in, going to ‘Settings’ and ‘Account information’.
Before you reset your password, remember you used a capital letter and a number in your password – this might help jolt your memory. You can reset your password here. Don’t forget to use at least one capital letter and a number.
This can be done on the DIVVY app or website. On the website go to ‘Account’, and select ‘Change Your Password’. On the app go to ‘Settings’ and ‘Account information’ and press ‘Edit’. It’s as simple as that!
A Monthly booking may be cancelled with one month’s notice. Day, Evening, All Day and Hourly bookings can be cancelled with 24 hours’ notice.
Email us at firstname.lastname@example.org and we will process your cancellation request.
Yes, for Monthly bookings you can cancel before your bookings starts. For Day, Evening, All Day and Hourly bookings you need to cancel with 24 hours’ notice.
Please contact DIVVY Support at email@example.com and we will review your cancellation request.
Rebook for the correct date/time/location and then email us immediately at firstname.lastname@example.org. We will cancel and refund your wrong booking.
Yes we do! A fleet booking refers to a company or business that needs parking spaces for their staff and will be paying on their behalf.
Currently DIVVY offers monthly parking for fleets, where there will be one billing account with multiple parkers with staff having their own dedicated car space (either reserved or unreserved depending on the car park). If the carpark is accessed via our smart technology, then each individual parker will need to set up a DIVVY account via the DIVVY app and this will be linked to the company account with a valid booking. Otherwise, they will be allocated access cards. For more information please contact us at email@example.com.
By forming relationships with some of the biggest property owners and commercial operators in Australia, we have access to multiple spaces in buildings in and around CBD areas.
We also implement our patented access technology allowing private car parks to be opened to the public for casual parking (Day, Evening, All Day and Hourly) without the need for access cards – learn more about our tech here!
DIVVY allows you to easily book spaces that currently sit under-utilised in private car parks around the city, meaning your staff can access parking at premium locations close to the office. DIVVY reduces administrative burden by handling your booking start to finish. From monthly bookings, to casual parking, payments and invoices, as well as providing seamless access to the car park.
The key benefits of using DIVVY include:
Yes we do. We have developed relationships with some of the biggest property owners and commercial operators in Australia.
If you have spaces that are sitting vacant in your buildings you can list them on our site. We will handle all of the administration including collection of payments which are monthly in advance, invoicing, tenant and utilisation reporting and the coordination of the access devices.
DIVVY Managed is an exchange that digitally links your vacant parking bays to staff, visitor and/or public parking to maximise yield. Benefits include:
All you require is your mobile phone with you to access your QR code. This allows you access to your booked car space. As an alternative, there is an 8-digit pin code on your account that can be used for access should you wish. You can also print your booking email in case your phone battery dies or something unplanned happens!
On your confirmation email you will be provided with information to access the specific space that you have booked. For any space that has our access controller installed you will use your QR code to access the car space. This information is also provided on the booking page prior to proceeding to checkout. For buildings without our DIVVY access controller, you will use an access pass that will be issued to you to access your space.
Your QR code is the square shaped image that is unique to your account. This is located on your account in the ‘Entry’ tab. Your QR code is read by our access controller when you arrive at your secure parking destination. Simply hold your QR code 20cm from the device, once successfully read the parking barrier will open.
There will be times when we perform upgrades and older versions of the DIVVY app would no longer work. Simply download the latest version from the app store to get it working again and experience new features and enhancements.
Payment is made automatically when a booking is made. The booking will only be confirmed or approved once the credit card payment has been made successfully. If your payment fails, the booking will not be confirmed.
Yes you can! This is one of the great perks of booking with DIVVY.
No, you can’t book car spaces on behalf of others as each QR code is unique to a user account and cannot be shared between one or more people. If you require more than one space at the same location and at the same date/time, each booking will need to be made under different accounts.
You certainly can, by tapping on the heart icon on the listing. Favourite sites will be visible in the Favourite list that you can access from the navigation bar at the bottom of the screen or when selecting booking location.
Go to ‘Settings’ and then to ‘Account information’. From there you’ll be able to change your credit card details.
Please call our parking support team who can readily assist you on 1300-030-317. The number can also be found on the app via ‘Contact Us’.