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DIVVY supports Woolworths with the development of Q-tracker

As the COVID-19 situation continues to unfold, the Australian tech company DIVVY supported Woolworths in building an online booking system -Q-tracker that allows shoppers to assess crowd capacity before making their way to their local store. The customer tool is in addition to the existing measures Woolworths has put in place for COVID-19.

This new technology will monitor queue lengths outside shops with restricted customer numbers – and will help shoppers pick a less busy period when there is no waiting time. The Q-tracker makes use of real-time data to show customers whether stores have had to implement a queue at the entry to support social distancing and any wait time associated with it.

DIVVY’s Chief Information Officer, Anton Mills said:

“This technology was built with the ability to translate to other industries who are also facing similar challenges. It has been built to be agnostic to the industry and can be rapidly integrated with organisations to assist them to adapt to queuing and distancing measures throughout COVID-19.

I’m proud of the team for turning this around in one week, to ensure our client Woolworths Supermarkets could roll this tool out across its four stores in Victoria.”

Currently, this new online booking technology is being trialled at four Woolworths stores in Victoria including Taylors Lakes, Hampton Park, South Melbourne, and St Helena. With this system, customers can book a time to do their shopping without the need to stand in a queue if one exists and be able to safely practice social distancing.

Woolworth store

How does it work?

  1. Head to http://www.woolworths.com.au/shop/discover/q-tracker and simply search for their preferred store by postcode or suburb.
  2. Use the key, to view the estimated queue wait time to enter the Woolworths stores closest to you.
  3. Based on the entered location, it will show the closest stores and also highlight it on the map.
  4. To help you plan when to shop, click the store card which will expand to show when to enter the store and when it is busiest during the week.
  5. The tool updates every 5 mins so you’ll have the latest information whether you’re about to leave home or on your way.

This technology – Q Tracker, can be integrated with other businesses & organisations to assist them to adapt to queuing and distancing measures related to COVID-19.

Woolworths Director of Stores, Robert Moffat said:

“Keeping our customers and teams safe continues to be our top priority at Woolworths.Q-Tracker is a new customer tool across all Woolworths Supermarkets. By helping customers plan when and where they shop before they leave home, Q-Tracker makes it easier to avoid busy periods, save time, and shop with health and safety in mind. Even though most of our stores do not need to implement queuing at the moment, this tool has been developed as another measure to support the safety of our team and customers.”

If your business is facing similar challenges, why not reach out and see how DIVVY might be able to assist – sales@divvy.com.au.

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Press Release

DIVVY supports Woolworths in helping keep Aussies safe during COVID-19 with the development of Q-tracker

Australian tech company DIVVY has supported Woolworths in the build of an online booking system called Q-tracker that allows shoppers to assess crowd capacity before making their way to their local store.

As the COVID-19 situation continues to unfold, the Q-tracker has been developed using real-time data to show customers whether stores have had to implement a queue at the entry to support social distancing and any wait time associated with it. The customer tool is in addition to the existing measures Woolworths has put in place.

Woolworths customers can head to http://www.woolworths.com.au/shop/discover/q-tracker and simply search for their preferred store by postcode or suburb and it will show you the estimated queue wait time to enter the Woolworths stores closest to you.

Woolworths is also currently trialing a booking functionality designed and developed by DIVVY within the Q-Tracker tool at its four stores in Taylors Lakes, Hampton Park, South Melbourne and St Helena in Victoria.

Customers in these four stores will be able to book a time to do their shop which means they will be able to head straight into the store without needing to stand in a queue if one exists and be able to safely practise social distancing.

DIVVY’s Chief Information Officer, Anton Mills said:

“We are pleased to work in partnership with Woolworths’ for the development of the Q-Tracker tool.

“This technology was built with the ability to translate to other industries who are also facing similar challenges.

“It has been built to be agnostic to the industry and can be rapidly integrated with organisations to assist them to adapt to queuing and distancing measures throughout COVID-19.”

Woolworths Director of Stores, Robert Moffat said:

“Keeping our customers and teams safe continues to be our top priority at Woolworths.

“Q-Tracker is a new customer tool across all Woolworths Supermarkets. By helping customers plan when and where they shop before they leave home, Q-Tracker makes it easier to avoid busy periods, save time and shop with health and safety in mind.

“Even though most of our stores do not need to implement queuing at the moment, this tool has been developed as another measure to support the safety of our team and customers.”

For further information, please contact Kat Fowler, DIVVY’s Marketing and Communications Manager on 0433 669 901 or at kat@divvy.com.au.

About DIVVY

DIVVY is one of the fastest-growing parking software-hardware companies in Australia whose application of marketing leading technology enables a better customer experience through all bookable assets.

DIVVY’s access technologies are tested in the field every month across 30,000 bookings and processing in excess of 45,000 transactions per month across more than 75 buildings and several open-air facilities.

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Brisbane

Offering tenant only parking in Brisbane and surrounding areas.

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Melbourne

Offering daily and monthly parking options in Melbourne CBD.

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Sydney

Offering hourly, daily and monthly parking options all over Sydney.

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Press Release

Australian tech company DIVVY teams up with Microsoft to create smarter buildings

The smart building market is projected to reach $32 billion over the next two to three years, and technology in this space is progressing rapidly.
Australian tech company DIVVY is set to secure a slice of this market with its homegrown and developed internet of things (IoT) I/O Controller.

The DIVVY IoT I/O Controller is a world-first, all-in-one smart box, uniquely designed with built-in digital input pins and output relays.
It helps building managers automate car parking and property functions using smart building technology, offering the ability to control the on/off functions of low-voltage assets such as parking gates, door latches, turnstiles, or water pumps.

While it was built and piloted for the parking garage industry, the DIVVY IoT I/O Controller has the capacity to be used in new or existing smart building applications globally.

Built on the Microsoft Azure platform and powered by Azure Sphere microcontrollers, it leverages the IoT to gather digital input from sensors, translate information in the cloud, and generate straightforward output commands to control equipment.

While trends show that IoT adoption is increasing in smart buildings, even sophisticated software teams can be daunted by how to integrate advanced IoT technologies with legacy digital or nondigital equipment.

DIVVY Operations Director Peter McAlpine says while smart buildings are fast becoming reality, the fact remains that old equipment still exists in buildings and car parks everywhere.

“We needed a device that could connect this traditional equipment to the IoT and bridge the gap between the past and the future,” he said.

“We developed the IoT I/O Controller to offer our clients the highest level of building and data security, automation and control, allowing them to bring their buildings into the future.”

In November 2019, DIVVY was invited to display the IoT I/O Controller at the Microsoft IoT in Action event in Auckland, New Zealand. Microsoft recognised the Controller as a world first and approached DIVVY about a partnership.

After processing the Controller through their Tune Up marketing refinement program, Microsoft is now offering it as part of their Azure Sphere product suite to clients worldwide.

Pauline Hsiao, Microsoft Azure Sphere Solution Specialist, said,

According to a study by McKinsey, office buildings alone stand to gain between $100 billion and 200 billion (USD) per year until 2025 by investing in IoT technology.

DIVVY’s access technologies are tested in the field every month, processing in excess of 45,000 transactions across more than 75 buildings and several open-air facilities.

They are well poised to tap into the market for access control products which reached over $8 billion in 2019 and is estimated to be worth over $12 billion by 2024.

For further information, please contact Kat Fowler, DIVVY’s Marketing and Communications Manager on 0433 669 901 or at kat@divvy.com.au.

About DIVVY

DIVVY is one of the fastest growing parking software hardware companies in Australia whose application of marketing leading technology enables a better customer experience through all bookable assets.

DIVVY’s access technologies are tested in the field every month across 30,000 bookings—opening 80,000 boom gates or roller shutters per month and processing in excess of 45,000 transactions per month across more than 75 buildings and several open-air facilities

How the DIVVY IoT I/O Controller works:

1.The IoT I/O Controller is a self-contained box including both input and output ports, with mounting flanges that allow it to be attached directly to equipment or a wall. The box must be powered from a low voltage source (8-40 voltage) and uses Wi-Fi with the customer’s WAN. Inputs can be tied to any digital on/off sensors or equipment.

Two built-in outputs are relays that can directly control the on/off functionality of low-voltage equipment. Powered by the MT3620 module, the controller leverages the Azure Sphere operating system which provides an unprecedented level of security for IoT connected devices.

This secure solution provides device authentication and attestation, supports remote over-the-air software updates to maintain security in the face of evolving attacks, and automates error logging and reporting.

2.Data values are collected through a digital pins input and sent to the cloud. (No processing is done on the edge.)

3.Microsoft Azure IoT Hub is the integration point for input/output connectivity.

4.Once input data is validated, authenticated, and translated, a command is sent back to the I/O Controller where it is transmitted via two voltage relays to control simple on/off equipment functions.

5.Data is collected and available via the cloud. The solution can be customized to include additional condition monitoring, customised edge processing, robust reporting and data visualization, and remote management and controls.

Practical applications of the DIVVY IoT I/O Controller:

1.In parking garages, the controller can be used to detect when a vehicle breaks a beam, to validate and translate information in the cloud, and to send a command to automatically raise the parking gate. Building managers gain not only real-time efficiencies, but access to data about garage access, peak parking times and more.

2.In parking lots, the controller could be connected to water level sensors and water pumps. When sensors detecting standing water surpass a preset threshold in the cloud, a signal will be sent back to the controller to activate operation of the water pump.

3.Inside an office, the solution can control access to the building or bookable areas when used in combination with an additional device. A smart device with screen and camera could detect the QR code of a user and send it to Azure for processing. If validated, Azure would send a signal back to the controller to operate an electronic door strike or turnstile entry system to allow entry.

4.The controller could also be used to control lighting or climate conditions in a room based on connections to presence detection sensors. When a sensor detects a room is occupied, it sends a signal to Azure for processing and logging, and a signal is returned to the controller with a command to activate the output to control the lights.

1. “Digital workplace trends in 2019,” Dimension Data, 2018.

2. “From Traditional Building Automation to Smart Buildings,” Sensative, 23 October 2019.

3. “Major Trends in the Global Access Control Market 2019,” Memoori, 4 December 2019.